Store Policy

Customer Care

At Chatham E-Cycle, we are committed to providing exceptional customer care and ensuring your satisfaction with every purchase. Here’s what you can expect from us:

Warranty:

We stand behind the quality of our refurbished electronics. All our products come with a 45 day warranty. If your product stops working within this period, we will repair or replace it at no additional cost. Simply contact us, and we’ll take care of the rest.

Returns:

We want you to be completely satisfied with your purchase. If the product isn’t what you expected or you encounter any issues, we accept returns up to 30 days from the date of purchase. Here’s how our return process works:

  1. Contact Us: Reach out to our customer service team within 30 days of your purchase to initiate a return.

  2. Inspection: For products like computers, laptops, and phones, we will inspect the item to ensure it meets our return criteria.

  3. Refund: Once the inspection is complete and the product is in satisfactory condition, we will process your refund.

    Return Criteria for Computers, Laptops, and Phones

    • Condition: The item must be in the same condition as when you received it, with no significant damage or alterations.

    • Accessories: All original accessories, cables, and manuals must be included.

    • Inspection: Our technicians will inspect the device to verify its condition and functionality before issuing a refund.

    How to Return a Product

    1. Pack the Item: Safely pack the item in its original packaging, including all accessories and manuals.

    2. Include Proof of Purchase: Include a copy of your receipt or order confirmation email.

    3. Ship the Item: Send the item to the address provided by our team. You are responsible for the return shipping costs unless the product is defective.

    Refund Processing

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed and a credit will be applied to your original method of payment within 3-10 Business Days depending on the original payment method.

Privacy & Safety

We collect some user information in the form of cookies. These allow us to tailor your experience of our website to your needs, and only store them as long as is necessary for that purpose.

Our entire website is encrypted with an SSL certificate, meaning any data you share during transactions is 100% protected from third parties.

Payment Methods

  • Major Credit / Debit Cards

  • Cash